For over 20 years, the people of Kalibrate have been staying ahead of the curve in the fast-moving world of fuel and convenience retail. We were the first to use the power of data for better decisions. Then, as today, our proprietary analytics made data a smart, actionable tool. In an era when others focused on cutting costs, we changed the paradigm to building revenue, market share and profits.
Our client strategy and technology solutions empower fuel and convenience retailers around the globe to achieve greater VOI and success on their own terms. Clients gain fuller visibility, truer insight and more effective control over what matters most. Beyond data, our technology delivers actionable intelligence. Beyond expertise, Kalibrate delivers sound judgment.
Fuel and convenience retailing is more complex than ever. To simplify the path to success, Kalibrate advises focus on seven elements critical to superior fuel and convenience retail performance. The elements are location, facility, merchandising, price, operations, brand and market. Strategized and optimized, they drive greater value on investment, enabling strategic focus and tactical control. Best-of-practice fuel and convenience retailers know this. Our technology helps fuel and convenience retailers stay ahead by staying in touch with emerging value opportunities. Our years of domain expertise tell them where to look, and their leadership in data analysis and software solutions help them to put potential profit into practice.
Over 300 clients, in 68 countries on six continents, in mature and emerging markets, for clients large and small, Kalibrate is there with flexible, dynamic solutions that fit.
As part of the global support team, Global Help Desk Support Techs provide technical support to our domestic and international based clients and to our internal client services departments as they install and upgrade our proprietary technology solutions. By minimize software downtime and quickly resolving end user issues, Global Help Desk Support Techs fulfill a vital role in maintaining and increasing customer satisfaction and retention rates.
At Kalibrate, we rely on our support team members to deliver proven, efficient inquiry resolution and empower them to develop innovative solutions when needed. Beyond great technical aptitude and knowledge necessary to resolve technical challenges, Global Help Desk Support Techs must possess excellent both verbal and written communication skills to help forge positive internal and external customer relations. Also, Global Help Desk Support Techs must be comfortable working as part of a team and independently while managing, documenting, and overcoming varied and dynamic technical problems.
This position reports to the Global Support Manager.
Kalibrate offers an excellent employment package including: Medical, Dental, Prescription benefits; 401K with a generous match; and more.